Welcome to Customer Care


Our Frequently Asked Questions (FAQ)!

Click here to view our FAQ page

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Get the most out of your Familyfellowship.com Filter

View your Customer support Video Tutorials Click here


To learn about Your Free Accountability program Click

Contact Us

For: Support, Billing and Sales

 E-Mail : Please use the form below

Need to Down Load your Filter again Or need to cancel ?

 you will need  your profile manager user name and password 

Click on My Account ; log in and select  down load the filter or cancel

You can down load your Filter onto both PC & Mac Lap top and Desk top with one account

Works with:  Intel Macs running 10.5 and 10.6 

Windows 7 - Windows Vista and Windows XP

Does not work with: I phones , I pads , tablets etc. or

Windows 8

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Please Note:  If you forgot to cancel, before your account auto renewed , click the Terms of Service link below to learn about a refund 

Terms of Service

To protect the integrity of your Filter we do not cancel accounts upon Email or Phone request - Please use the My Account link here on site - located on the top menu (above) on this page and click cancel - Thank you.

SEND US AN EMAIL 

To better serve you, if you already have an account with us and you are contacting us for support, please enter your Account user name, as well as your email address and a call back phone number. Thank you!

Click here for important email delivery information

To ensure that you receive all communications from FamilyFellowship.com Customer Care, please add support@familyfellowship.com to your email program's address book, contact list or allow list.

Current users only