
Your account will auto renew on the day of the month which you purchased the Filtering Service or if you chose to change the term of your service the date you changed your Term will then be your renew date.
Example: Change from month to month to Annual to take advantage of the savings. The date you make this change will then be your renew date.
This is designed to serve you better by saving you time and effort to manually re purchase.
Also as an additional layer of security so your filter continues working for you without having to remember to renew.
Please be sure your Credit card is current or if you desire to use another Credit card please update this information in you’re My Account area on www.familyfellowship.com
In the event your Credit card is expired / declined upon renewal , you will be issued a 14 day grace period to bring your account current (at no charge to you). You will be notified of any Credit card declines by email from us. Please be sure to have your email client set to allow support@familyfellowship.com so you will receive this email in your inbox and not risk the notice being tossed out thinking it may be spam since it is auto mailed some ISP's slate such as spam as a precaution for you.
Of course you can cancel any time if you do not desire for your Internet Filtering to renew by selecting the Cancel link in you’re My Account area on www.familyfellowship.com.
You will need your security information to complete the cancelation process – this is to help prevent cancelation by anyone but you.
Thank you for considering Familyfellowship.com for your Internet Filtering !